Here’s part of a video that I recorded for a Lean healthcare event in Asia. I sound congested from seasonal allergies. I’m sorry about that, but there was a deadline to hit. Creating Psychological Safety for Continuous Improvement: A Leadership Imperative One of the most important, yet often overlooked, foundations for successful Lean and continuous improvement efforts is psychological safety. It’s not just a buzzword; it’s the difference between a culture where people feel comfortable […]

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