As we celebrate Halloween–a season for all things spooky–it’s a good time to reflect on the “fear factor” that can haunt our workplaces. While ghosts and goblins are fun once a year, fear shouldn’t be part of our day-to-day culture. Yet, in many organizations, fear holds people back from speaking up about problems, sharing new ideas, or admitting mistakes. Dr. W. Edwards Deming, a pioneer in quality and improvement, famously said: “Drive out fear so […]

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